Terms & conditions

01Who we are

LaundryArk is a trading name of To fill: legal company name, licensed under trade licence To fill: trade licence number by To fill: licensing authority. Our address is To fill: registered address and our email is To fill: customer email address.

02What we do

We collect laundry from homes, hotels and offices in Dubai, clean it and bring it back. Our services are wash & fold, dry cleaning, ironing, bedding and curtain cleaning, and shoe and bag care. We cover the 139 Dubai areas listed on this website.

03Booking

You can book with the form on our website or by WhatsApp. The form only prepares a WhatsApp message on your phone; you send it yourself. Your booking is confirmed when we reply.

• Give a correct address, building or villa number and a phone number we can reach
• Tell us about stains, delicate items or anything that needs extra care

04Pickup and return

Pickup slots run from 10 am to midnight, every day. You can hand the bag to our driver at your door, lobby or gate, or leave it with your concierge or reception.

• Standard orders come back in 24 hours
• Clothes can go 12-hour express (+50%)
• Duvets, bedding and trainers take 48 hours; curtains, carpets and handbags take 48 to 72 hours, and none of these can go express
• If we cannot reach you on delivery: To fill: what happens to the order (second attempt, fee, where it is kept)

05Prices and payment

Our prices are in AED on the prices page. To fill: say whether prices include VAT

Pickup and delivery are free on orders over AED 50; smaller orders pay AED 10.

• We count your items before we bill you
• You pay after the count, not when you book or at pickup
• We accept card, Apple Pay and cash; card payments go through To fill: card payment provider

06If our count is different from yours

We send you the count with the bill. If it does not match what you sent, tell us within To fill: how many hours or days and we will check it with you.

07Care labels and items we cannot clean

We clean each item by its care label. If an item has no label, or its label says it cannot be cleaned the way you asked, To fill: what we do (call you first, clean at your risk, or return it uncleaned).

• Please empty pockets before pickup. To fill: what happens to items left in pockets
• Items we do not accept: To fill: list, for example leather jackets, fur, wedding dresses

08Our re-clean promise

If something is not cleaned properly, tell us and we will clean it again for free. Please tell us within To fill: how many days after delivery.

09Lost or damaged items

We take care with every item. If something is lost or damaged while it is with us: To fill: how compensation works and the maximum we pay per item or order.

We are not responsible for normal wear, colours that run because of how an item was made, or damage to items whose care label was missing or wrong. To fill: confirm or change this list

10Changing or cancelling

You can change or cancel a pickup by WhatsApp. To fill: cancellation rule: until when it is free, and any fee after that

11Items not collected

If we cannot return your laundry and cannot reach you, we keep it for To fill: how long. After that, To fill: what happens (for example donated to charity).

12Complaints

Tell us on WhatsApp or at To fill: customer email address. We reply within To fill: how long. If we cannot sort it out together, you can contact the Dubai Department of Economy and Tourism's consumer protection service.

13Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. To fill: confirm with your lawyer which courts handle disputes

14Changes to these terms

We may update these terms. The date at the top shows the latest version; the terms in place when you booked apply to that order.